Refund policy

Return and Refund Policy

At SafePaw™, we want you to be fully satisfied with your purchase.

30-Day Return Policy

You have the right to return your order within 30 days after receiving your item.

Return Conditions

To be eligible for a return:

- The item must be unused and in good condition
- The item must be returned in its original packaging
- Proof of purchase may be required

To start a return, please contact us at:

support@safepaw.store

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

Late or Missing Refunds

If more than 10 business days have passed since your refund was approved, please first contact your bank or credit card provider.

If you still need help, contact us at:

support@safepaw.store

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:

support@safepaw.store

Please include your order number and photos of the issue so we can review it quickly.

If approved, we will offer a suitable solution, such as a replacement or refund.

Contact

For any return or refund questions, contact us at:

support@safepaw.store