Terms of service
Terms of Service
1. Overview
This website is operated by SafePaw™. Throughout the site, the terms “we”, “us” and “our” refer to SafePaw™.
By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service. These terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before using our website.
2. Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have given us permission to allow any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction when using our website or products.
3. Product Information
We do our best to display product descriptions, images, prices, and availability as accurately as possible. However, we cannot guarantee that all product images, colors, or details will appear exactly the same on every device or screen.
We reserve the right to update, change, or discontinue products at any time without notice.
4. Prices and Payments
All prices are shown in the currency available for your market at checkout. Prices may change without notice.
We accept the payment methods shown at checkout, which may include credit cards, PayPal, Klarna, Apple Pay, Google Pay, Shop Pay, and other available payment providers.
Your order will only be processed once payment has been successfully completed.
5. Shipping and Delivery
We offer delivery to selected countries and regions.
Estimated delivery times:
- United Kingdom: 3–5 business days
- Europe & Switzerland: 5–8 business days, sometimes faster depending on the destination
- United States: 5–8 business days
- Australia: 5–10 business days
- Other available international destinations: delivery time may vary depending on location
Delivery times are estimates only and may be affected by customs, local carriers, holidays, weather, high demand, or other circumstances outside our control.
SafePaw™ is not responsible for delays caused by incorrect shipping details provided by the customer.
6. Order Accuracy
Please make sure your shipping address, contact details, and order information are correct before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at support@safepaw.store. We will do our best to help, but we cannot guarantee changes once an order has started processing.
7. Returns and Refunds
Returns and refunds are handled according to our Refund Policy.
Please review our Refund Policy before placing an order. If you have questions about returns, contact us at support@safepaw.store.
8. Product Use
Our products are designed for everyday pet-owner use. Always follow the product instructions and care guidance provided.
SafePaw™ is not responsible for damage or issues caused by improper use, misuse, lack of maintenance, or failure to follow instructions.
9. Third-Party Services
Certain services used on our website may be provided by third parties, including payment processors, shipping providers, analytics tools, and ecommerce platforms.
These third-party providers may have their own terms and privacy policies. We are not responsible for the content, policies, or actions of third-party websites or services.
10. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Please review our Privacy Policy for more information on how we collect, use, and protect your data.
11. Errors and Inaccuracies
Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to update or cancel orders if any information is inaccurate, at any time without prior notice.
12. Prohibited Uses
You are prohibited from using the site or its content:
- For any unlawful purpose
- To violate any laws or regulations
- To infringe upon our intellectual property rights or the rights of others
- To submit false or misleading information
- To upload viruses, malware, or harmful code
- To collect or track the personal information of others
- To interfere with the security or functionality of the website
13. Limitation of Liability
To the fullest extent permitted by law, SafePaw™ shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.
Nothing in these Terms of Service limits any rights you may have under applicable consumer protection laws.
14. Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on this page.
It is your responsibility to check this page periodically for changes. Continued use of our website after changes are posted means you accept those changes.
15. Contact Information
Questions about these Terms of Service can be sent to:
support@safepaw.store